Polityka wysyłki

We offer free international shipping from Portugal (Lisbon) and Ukraine, using the following carriers: DHL, FedEx, Nova Poshta (Europe, US, Canada), Ukrposhta.

Shipping Regions and Warehouses

EU countries: shipping is available from either our warehouse in Lisbon, Portugal or Ukraine, depending on stock availability.

Shipping from Lisbon is prioritized whenever possible for faster delivery.

USA, Canada, UK, and other destinations: orders are shipped from Ukraine.

Estimated Delivery Times (from the moment of dispatch)

Carrier	Region	Estimated Delivery Time
DHL (from Lisbon)	Europe	5–7 business days or less
Nova Poshta (from Ukraine)	Europe	starts from 5–7 business days
Nova Poshta / FedEx (from Ukraine)	USA, Canada	starts from 7–10 business days
Ukrposhta	Other destinations	2–3 weeks

Please note: Delivery time is calculated from the moment the parcel is handed over to the shipping company, not from the date of payment. Customs clearance or postal service delays may affect final delivery time.

Customs and Import Taxes

Buyers are responsible for any customs duties or import taxes applicable in their country.

We are not responsible for delays caused by customs.

Carrier Responsibility

Once a parcel has been handed over to the courier, delivery time and conditions are out of our control.

Any claims regarding delays, loss, or damage must be submitted directly to the carrier.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.