Returns within 14 days

You have the right to withdraw from your online purchase without giving any reason within 14 days from the date you receive your order.

If several items from the same order are delivered separately, the 14-day period begins when you receive the last item.

To request a return, please contact us within this period at contact@bagllet.com. Please include your order number and the item(s) you would like to return.

Once you have notified us of your decision to withdraw, the item must be sent back within 14 days.

Condition of returned items

You may inspect the product to determine its nature, characteristics and functionality, as you would normally be able to do in a physical store.

Please return the product with all accessories and, whenever reasonably possible, in its original packaging.

You are responsible for any reduction in the value of the product resulting from handling beyond what is reasonably necessary to inspect it.

Please ensure that the product is securely packaged before returning it.

Return shipping

For standard returns under the 14-day right of withdrawal, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service and keeping your proof of shipment until your return has been completed.

If you have received an incorrect, damaged or defective item, please contact us at contact@bagllet.com before sending it back so that we can provide further instructions.

Refunds

Once a return has been requested in accordance with the conditions above, we will refund the amount paid for the returned product.

Where applicable, the refund will also include the cost of the least expensive standard delivery option offered for your order.

If you selected a more expensive delivery method, such as express shipping, the additional delivery cost is not refundable.

Refunds are made using the same payment method used for the original purchase, unless otherwise expressly agreed.

Refunds will be processed without undue delay and no later than 14 days from the date you notify us of your decision to withdraw.

We may withhold the refund until we receive the returned goods or you provide proof that they have been sent back, whichever occurs first.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Exchanges

If you would like to exchange your item for another model or colour, please contact us at contact@bagllet.com.

Please include your order number and details of the item you would like to receive instead.

Exchanges are subject to product availability. If the requested item is unavailable, we will contact you to discuss the available options.

Incorrect, damaged or defective items

If you receive an incorrect, damaged or defective product, please contact us at contact@bagllet.com.

Please include your order number, a brief description of the issue and, where helpful, photographs showing the problem.

We will review your request and provide the appropriate solution in accordance with applicable consumer protection law.

Please note that natural leather may have variations in grain, texture, colour, wrinkles and other characteristics inherent to the material. Such natural variations are not necessarily considered manufacturing defects.

Your statutory consumer rights remain unaffected.

Personalised products

The 14-day right of withdrawal may not apply to products made to your specifications or clearly personalised at your request.

This does not affect your statutory rights if a personalised product is defective, damaged or otherwise non-conforming.