Terms of exchange and return
You can return or exchange good quality goods purchased in the online store, if it is not suitable for you, within 14 days, not counting the day of purchase in accordance with the Law of Ukraine “On Protection of Consumer Rights”
Just write us a letter in free form that you want to make a return of goods: [email protected]
After return of the goods and subject to the preservation of its consumer properties and product type, the money is returned in a manner similar to the payment method, within 7 days from the date of return of the goods.
If you sent us the goods, you confirm that: You have not used the goods, it has preserved its appearance, the integrity of the packaging, it comes back in its complete configuration. For the purpose of identifying myself as a buyer and refunding the money paid for the goods, I consent to the processing of my personal data.
Before ordering on zitkani.com you should read the information below:
Refunds or complete replacement of the product (without making changes to it) are made in the case of:
If significant design differences are found between the actual product and the information provided on the site.
Poor processing of materials, as well as work performed on the product – uneven seam, significant defects in materials, fittings.
If the specified product was not in consumption, preserved its product type (packaging and all related products), consumer properties, we will refund less shipping costs and transfer money within 10 working days after receipt of the product on a current account or card account, belonging to the buyer.
The goods are under your responsibility until you return them and until they reach us. For their safety, we recommend that you send the parcel using a courier service, which will insure the goods and give you more accurate information about the timing.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.